Depending on the type of incident, the system automatically distributes the information to the specific proper authorities. The system is a centralized dynamic email distribution list which can change as the rules engine is altered. Administrators of the system have the ability to change the work flow and the rules engine without depending on IT support.
VISTECH employed CoDI Enterprise Suite, founded on Microsoft .NET, to build a web-based Incident Reporting System. CoDI is a set of tools which integrates scalable, reusable components with current systems. It utilizes a "wrap-not-scrap" philosophy by wrapping the renewed application with integration and translation services. By leveraging existing CoDI components, VISTECH can accelerate development while keeping costs low.
The Incident Reporting system allows any user to enter an issue. VISTECH adapted the associated non-registered user’s screens to make the application intuitive for infrequent or one-time users to navigate. The information entry page asks a user to categorize the issue by type and location, allowing the individual to select more than one for each. VISTECH added buttons beside each field to provide pop-up windows with more information and support for each step.
The system is written to provide proactive monitoring of all error handling. The Incident Reporting system constantly monitors the internet connection of all users. The system ensures that any information entered into the application is saved even if it is not submitted. For example, if a user loses his or her connection in the middle of entering an incident, the entered information will be saved in a cookie, thus appearing once the user logs on again. The same will occur if a user leaves the application idle for an extended period of time and the timeout functionality logs him or her off. The user also will be notified if, for any reason, the incident report does not go through.
VISTECHcreated the centralized system to automate the pre-existing process which was once primarily manual and subject to error. Because the Incident Reporting system is web-based, it is scalable and flexible to new needs that may arise. For example, the system currently calls on CoDI’s Messaging Component in order to distribute incident information by email. If the need arises, this same component can notify authorities by beeper.
VISTECH helped support and maintain the Incident Reporting system while it was being deployed in the production environment and continues to monitor the system to fulfill any new requirements.