About VISTECH.com - VISTECH - Network Support Frequently Asked Questions

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Network Support FAQs

What is wireless/computer networking?
Networking is the practice of linking two or more computing devices together for the purpose of sharing data. Networks are built with a mix of computer hardware and software components.

What is client/server networking?
The term client-server refers to a popular model for computer networking that utilizes client and server devices, each designed for specific purposes. The client-server model can be used on the Internet as well as local area networks (LANs).

How does a LAN work?
A Local Area Network is a small network that is primarily both private and contained within one area, such as a building. A designated Administrator controls all access and file sharing. LANs can be connected to public networks, such as the Internet, with precautions against hackers, viruses, and the like. Usually, a firewall/proxy server/router acts as the gateway between the LAN and the Public Network.

What is peer-to-peer networking?
Peer-to-peer is an approach to computer networking in which all computers share equivalent responsibility for processing data. Peer-to-peer networking differs from client server networking, in which certain devices have responsibility for providing or “serving” data, while other devices consume or otherwise act as “clients” of those servers.

What is an intranet?
Intranet is the generic term for a collection of private computer networks within an organization. An intranet uses network technologies as a tool to facilitate communication between people or workgroups to improve the data sharing capability and overall knowledge base of an organization’s employees.

What is TNS?
TNS refers to Total Network Support. Through our Total Network Support services, we provide proactive monitoring of network health, as well as response to network problems.

What does “proactive” mean?
Proactive refers to the continuous monitoring of network and computer health. We want to catch small issues and problems so we can resolve them before they become larger issues. We often are able to resolve them before anyone is even aware there was an issue at all.

What does TNS entail?
TNS involves relations with IT vendors and purchases of network equipment. Our technicians take on day to day issues as well as larger projects and deployments, essentially becoming the IT department for an organization with the high cost of keeping someone in house full time.

What are your hours of operation for network support?
Our standard business hours are from 8:00 a.m. to 6:00 p.m., Monday through Friday. However, in order to better serve our clients, we do offer on call support 24 hours a day, 7 days a week.

What is your average response time?
Our average response time will vary, but we can make special arrangements depending on your specific needs.

What kind of support do you provide?
We provide both onsite and remote support. Many proactive monitoring tasks can be done remotely without the need for someone to be onsite. We do provide onsite response for issues which require it with no travel time charges.

What are the qualifications of your network technicians?
We emphasize continued training and education in order to stay current with today’s technology trends. Therefore, we have CompTIA and Microsoft Certified personnel on staff, including Microsoft Certified Professionals, Microsoft Certified System Administrators, and Microsoft Certified Systems Engineers.

What is the cost structure of the TNS program?
We offer our clients flexible contracts based on a recommended number of monthly hours of support. We will work to keep the network as healthy as possible within the time allotted.

What criteria do you use in recommending contract hours?
Our technicians will recommend a number of allotted hours depending on the environment and number of machines at your specific disposal. However, clients can choose to sign up for as few or as many contract hours as they would like.