Job Summary:

The Help Desk is the central interface for problem reporting and tracking, and also provides problem determination and resolution services. Help Desk staff take both internal and external problem reports, and either resolve or forward the problem to the most appropriate support staff.

Responsibilities:

• Respond to calls to the Help Desk that either report a problem or request a service.
• Contact other support providers, both internal and third party, as needed to provide problem resolution services.
• Monitor the status of outstanding support requests.
• Monitor the status of systems, services, and software.
• Perform computer operator duties, including tape backup and restore, job schedule monitoring, printing, report distribution, etc.
• Other duties as assigned by the Network Support Management.

Knowledge, Skills and other Qualifications Required:

• At least one to two years experience in a Help Desk environment.
• Experience in a computer operations environment a very strong plus.
• Experience with personal computers, LAN, Active Directory Environments and proactive network monitoring.
• Very good communication skills.
• High level of appreciation for customer service.

*Contract positions available

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