This firm had one IT staffer working in-house. "We used to have a full time in-house IT employee. We didn't really need someone full time, but we did need someone during critical periods like a migration or a network failure," says Patti, Office Manager of the firm. To enable its staff to focus more specifically on legal issues, the firm decided to outsource their IT work. The firm hired VISTECH for its Total Network Support (TNS) program, a proactive service designed to secure and maintain a network, and to fulfill any extenuating technology needs. By outsourcing network services and computer support, not only did the firm gain access to resources capable of handling all network management and spikes in IT demand, but it also saved money. For example, prior to working with VISTECH, the lease on the firm's workstations expired, requiring it to replace its 34 computer terminals. Configuring the new workstations in the same manner as that of the old, including file location and desktop layout, was critical — a daunting task for a single in-house IT staffer.