A long-time client of VISTECH, a regional first responder organization, had for years relied on our expertise to maintain their IT systems. Recognizing the need for an infrastructure upgrade, we recommended a modern, reliable cluster solution tailored to meet their operational needs. Our goal was to ensure they had a system built for high availability and long-term stability.
During the planning phase, their internal IT contact explored an alternative path with a large hardware vendor that was positioned as more comprehensive and lower cost. Despite VISTECH remaining their IT provider, the organization allowed the hardware vendor to run the upgrade project independently without any coordination. Ultimately, the vendor failed to deliver the complete solution the organization expected.
The hardware vendor’s alternate solution appeared straightforward, but several critical issues quickly emerged:
The internal IT resource spent significant time trying to complete the implementation, and the organization experienced unacceptable downtime due to resulting infrastructure failures.
The organization eventually engaged VISTECH resolve the situation. Leveraging our deep understanding of their infrastructure and cluster technology, we reconfigured the purchase hardware and completed the installation to aligned with their goals:
VISTECH successfully turned the situation around, delivering a reliable, efficient IT environment:
This case highlights the value of collaboration with your trusted IT experts. VISTECH remained committed to the client’s success, regardless of the chosen path. Engaging VISTECH earlier would have helped manage complexities, leveraging our deep understanding of the client’s business to avoid delays, manage costs, and reduce frustration. Working closely with your IT partner ensures a smoother and more aligned journey toward your goals.
When the hardware vendor disengaged and the DIY approach was unsuccessful, VISTECH was there to fix the problems, ensuring the client had a functional system that aligned with their goals and budget.
At VISTECH, the focus is doing the right thing for our clients, whether that involves providing direct solutions or advising on outsourcing when appropriate. Partnering with trusted IT advisors will help businesses avoid costly missteps and achieve reliable outcomes.
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